We guarantee fresh, beautiful floral arrangements. The recipient is sure to enjoy.
Please note that we can process returns and replaces/refunds only for items purchased from ataflorist.com.
Refunds
Within 24 hours of delivery, you may return any of the following items you purchased from ataflorist.com,
for any accepted reason, for a full refund any gift must be in its original condition.
We cannot accept returns of damaged items, faulty items, personalized items or items returned more than 24 hours after delivery.
Replace
Within 24 hours of delivery, you may return any of the following items you purchased from ataflorist.com, for a replacement.
Faulty items.
Items damaged in transit.
We cannot accept returns of damaged items, personalized items or items returned more than 24 hours after delivery.
Substitutions Policy
Substitutions may be necessary to ensure your floral arrangement is delivered in a timely manner.
The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
In arrangement of assorted flowers, the colors shown online will be used if at all possible,
even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type,
but may substitute with another color.
If the floral container shown online is not available, a similar container will be used.